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Lagos State Charges EKEDC To Prioritize & Handle Customer Complaints

Lagos State Charges EKEDC To Prioritize & Handle Customer Complaints

Lagos State Consumers Protection Agency (LASCOPA) has charged the management of Eko Electricity Distribution Company (EKEDC) to handle customer complaints with priority, maintaining that everything must always be done to address the grievances raised by consumers promptly.

The General Manager, Afolabi Solebo Esq. spoke during a mediation parley, held at LASCOPA office, between EKEDC and some customers to resolve complaints and dissatisfaction with services provided by the company.

Solebo reiterated that the Agency would continue to pursue its mandate of protecting the rights and interests of consumers in Lagos, saying that “Customer satisfaction comes first and the agency prioritises resolving issues and grievances made by customers against service providers”.

He revealed that one of the complaints against EKEDC was received from Mr. Yomi Orina, a representative of the Coalition of Ijeshatedo Community residents, who had raised the issue of poor power supply, dilapidated transformer and lack of prepaid meter supply to residents of Ijeshatedo.

“The official complaints made by Mr. Orina and other consumers led to the invitation of managers from Eko Electricity Distribution Company to a meeting at the Agency towards facilitating the resolution of complaints against the company”, Solebo said.

After deliberations, both parties expressed appreciation to the Lagos State Government, noting that LASCOPA had always intervened on behalf of residents whenever complaints were made about goods and services delivered by private and public organisations.

The representative of the Eko Electricity Company, Mojoyin Adekola, apologised for the inadequate supply of electricity in some areas, promising that all complaints will soon be promptly resolved.

“The Electricity Company will definitely report to LASCOPA within the next two weeks on the moves made to address the lingering issues”, she stated.

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